Change document:

Special Student Services

Campus Computing and Telecommunications

Information Technology Services is responsible for maintaining the availability, functionality and security of the university’s administrative computer systems, wired and wireless campus network infrastructures, wide-area network communications, private intranet portal, email services, and telephone system. ITS also provides computer repair and help desk services for students, faculty and staff.

ITS is not the only department that supports computing and technology at SFA. Additional campus-wide services are provided by two other departments, while laboratories and technology centers in the various schools and colleges offer more specialized support. Collectively, these facilities and services provide students, faculty and staff with a technology-rich educational environment.

The Office of Instructional Technology supports faculty and students in the use of instructional technologies to enhance the teaching and learning process. OIT facilitates the integration of technology into instruction in classroom and distance education environments through professional development workshops, consultation and support services for faculty and students. OIT also provides support for all facets of electronically delivered instruction, such as interactive videoconferencing and Learning Management Systems.

SFA provides all students with robust, personalized software tools and a high-performance network. All students receive both an SFA email account and a private account on mySFA, the university’s intranet portal, at the time they apply.

Students use mySFA to accept financial aid, register for classes, complete class assignments through the Learning Management System, check grades, vote in campus elections, respond to surveys, gain access to campus email accounts, learn about upcoming activities, participate in campus groups, enter chat sessions, create personal calendars, and read world, national and local news.

All residence hall rooms have high-speed connections to the Internet. SFA also participates in the Internet2 research network, a consortium led by 200-plus universities working in partnership with industry and government to develop and deploy advanced network applications and technologies. In addition, SFA is a founding member of LEARN. By holding a seat on the LEARN board of directors, the university has taken a leadership role in making the latest networking technology available to the state and to researchers at SFA.

The Technical Support Center, ITS’ student technical support facility, is the first line of support for all technology-related questions. Services such as removing viruses from students’ workstations are available at no cost. TSC is located at 514 E. Austin St. Telephone and walk-up service is provided Monday through Friday.